Sales Engineer (Infrastructure)

Open date: November 1, 2020
Close date: TBD
Department: Sales and Marketing - Infrastructure Group
Classification: Exempt-salary
Status: Full-time
Location: Logan, UT
Reporting to: Group Manager Sales
Direct Reports: None

Job summary:

The Sales Engineer (SE) expands the sales of Campbell Scientific (CSI) products by generating new business and ensuring growth of existing customer accounts within the Geotechnical and Structural monitoring area. Assesses potential application of CSI products and services and offers solutions that meet customer needs. Educates customers and communicates customer feedback for future product development. Uses technical knowledge of CSI products and services to support and build sales.

Responsibilities:
> Create and maintain a strong culture in accordance with the Campbell Scientific’s core ARCTIC values -- Accountability, Respect, Client-Centric, Teamwork, Innovation, Continuous Improvement
> Actively grow CSI sales revenue for assigned markets in the assigned territory
> Manage key customer and partner accounts
> Respond to and follow up on requests for quotes and product information, and provide education opportunities for customers on CSI products
> Configure and quote complex data acquisition systems and multi-station networked solutions in collaboration with customer needs
> Recruit and strengthen Value-Added Resellers (VAR) and Integrators
> Recognize and report on changes in the market and obtain feedback from customers to achieve and maintain competitive products and services

Required technical & functional skills:
> Proactive and self-motivated to increase sales
> Excellent communication and interpersonal skills
> Proficient in the use of computers, office specific software including email, spreadsheets, Internet searching, word processing, and presentations
> Demonstrated problem solving skills
> Strong attention to detail

Preferred qualifications:
> Experience with electronic remote automated measurements systems, sensors, and peripherals
> Use and familiarity with telecommunications equipment
> Familiarity with computer programming concepts and basic electrical circuits
> Experience with Campbell Scientific dataloggers and/or other measurement devices including RTU, PLCs, etc.
> University-level studies in business, marketing or related field.

Required education & experience:

> Education: Bachelor of Science or Arts degree in a science, technology, engineering, business or equivalent work experience in a related field.
> Experience: Minimum two years of technical sales experience, or equivalent evidence of aptitude and interest in technical sales.

Work environment: This is primarily an office environment, with travel up to 20 - 25% on customer visits.

Physical requirements: Must be able to lift, carry, and maneuver up to 50 lbs. walking up and down stairs; sitting or standing for extended periods of time; extended walking while in the field.

Compensation: Compensation is commensurate with education and experience. Excellent benefits provided.

The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all responsibilities and indeed additional responsibilities may be assigned.

We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other status protected by law.

Application Engineer

Job Summary:
The Application Engineer plays a critical role by applying technical subject matter expertise in the Global Infrastructure Market. In this role you will review client requirements and design competitive, compliant solutions, including working as part of a proposal response team led by a market-focused Sales Team or Proposal Manager. You will also develop training curriculum, sales tools, technical marketing collateral, and proposal response content. You will represent Campbell Scientific at events such as trade shows and conferences and influence market strategy by advocating for the needs of our clients and sales team within the company.

Essential Duties and Responsibilities:
> Exemplify Campbell Scientific core values of Accountability, Respect, Client-centric, Teamwork, Innovation, and Continuous improvement (ARCTIC).
> Provide technical review and system design for proposals as assigned by the Market Group Manager and under the direction of the Sales Manager.
> Work with the global sales team to design complex data acquisition systems and proposals for clients.
> Be the key point of contact for global Regional Offices while facilitating sales pipeline review meetings, supporting customer applications, and enabling resources for seamless coordination and mutual success.
> Develop training curriculum and technical resources for clients and conduct in-house and customer-site trainings.
> Provide training to the global sales team to build technical market expertise and for new products.
> Develop sales tools, technical marketing collateral, and proposal response content as assigned by the Market Group Manager and in coordination with the Marketing Manager and Sales Manager.
> Advise and consult with Product Managers as needed to assist with development decisions.
> Assist in testing and release of new products as assigned by supervisor.
> Staff conferences and exhibits, including representing Campbell Scientific in exhibit booths and giving presentations. Be involved with industry associations including participating on technical committees.
> Be prepared to step outside defined job boundaries to help your team succeed and to ensure excellent client satisfaction before, during, after the sale.

Required Education, Experience, and Skills:
> Education: BS degree in Science, Marketing, or Engineering field.
> Experience: Five (5) years of experience in Technical Proposal Response, Application Management, Customer Technical Support, Sales, Marketing, or in a user role in the target market.
> Skills: Demonstrated competency in 1) understanding client technical challenges; 2) underlying measurement principles; 3) designing effective solutions relevant to the target market: 4) communicating the solution to the customer; 5) resolving conflicts and concerns.

Required Technical and Functional Skills

Technical Skills:
> Proficient in the Microsoft Office suite of productivity software, including MS Teams.
> Understanding of scientific principles underlying measurements and instrument operation in target market.
> Experience using Customer Resource Management (CRM) tools such as Salesforce.

Functional Skills:
> Strong organizational skills including the ability to manage multiple priorities and tasks.
> Strong written and verbal communication skills.
> Ability to independently manage a challenging workload when faced with unexpected changes in priorities and deadlines.
> Ability to collaborate closely with remote team members.

Preferred Qualifications:
> Experience in the Infrastructure Industry (Dams, Structures, and Industrial Applications)
> Based in the Campbell Scientific Headquarters in Logan, UT, USA
> Experience using Campbell Scientific products.
> Experience operating and maintaining measurement equipment in target market.
> Experience using decision support software in target market
> Experience with cross-functional teams on a global scale

Performance Metrics
> Number of proposals and solutions contributed to or provided.
> Capture rate ($ captured / $ pursued).
> If targets are not being achieved, diagnosing and working to resolve root causes to course correct quickly and often.
> Level of interaction with global team members and assigned Campbell Scientific Regional Offices.
> Peer review.

Work environment: General office environment, extensive use of PC, regular travel to regional offices and client sites.

Physical Requirements: The ability to travel up to 25% to attend trade shows, conferences, provide training, and support sales.

EOE / AA